Account & Data Deletion

Web launch scope

MovaraGo is offered at app.movarago.com to adults age 18 or older in the United States and Puerto Rico. MOVA AI Coach is available only with Premium access, including an eligible 7-day trial.

Wearable integrations, including Oura and Apple Watch, are coming soon. They cannot be connected and no device data is collected or synchronized in this release. Fitness information entered manually remains part of the service.

The web service uses Stripe for subscriptions, Anthropic for AI features, Google and Apple for optional sign-in, AWS and email delivery services, Cloudflare Turnstile for abuse prevention, and essential session, locale and OAuth-security cookies. It does not request generic marketing consent as part of account creation.

How self-service deletion works

Sign in, open Profile → Security → Delete account, review the consequences and confirm the irreversible request. Password users re-enter their current password; social-only users complete a new Google or Apple sign-in tied to the requesting session. If access is unavailable, contact support@movarago.com without sending a password.

Acceptance immediately blocks ordinary access, new purchases and existing sessions. Durable, idempotent work then removes active MovaraGo data and provider links. Status remains processing or action required while work is pending; completion is not shown early and there is no undo or reactivation.

Associated Stripe subscriptions, including trials, are canceled server-side without new proration. MovaraGo does not automatically issue refunds, pay or void invoices, or promise reversal of pending or completed charges. A failed provider task remains durable and retryable and cannot restore access.

4. Immediate account effects

Once the request is accepted, ordinary product access and new purchases are blocked and all refresh sessions are revoked. The request is persistent and idempotent. An opaque receipt in the same browser tab allows status checks after sign-out without placing that receipt in the URL.

6. Processing and status

The workflow distinguishes accepted, processing, action required, failed and completed states. Provider work uses durable tasks, leases, retries and failure tracking. A failed Stripe cancellation keeps the account blocked and does not falsely report deletion as complete; Apple or Google action can remain visible without preventing deletion of active MovaraGo data.

7. Active data removed

After active-data cleanup, the user record is deactivated and anonymized. Late billing events cannot restore product access.

• Profile, goals and related account-facing data.
• Programs, workout sessions and derived progress.
• Recovery check-ins and challenge enrollments.
• AI Coach conversations, messages and usage records.
• Connected-health records, imported metrics and stored integration credentials.
• OAuth identity links, verification/reset tokens, refresh sessions and Premium projection data.

Premium trials and limited abuse-prevention records

A Premium trial is available only to eligible accounts. An account that has already started a trial cannot receive another trial. Deleting an account and registering again with the same email does not renew trial eligibility during the 24 months after that trial began. You may still create a new account, use available free features, or choose a paid subscription under the terms shown at Checkout. Deletion does not restore the old account or its data.

To apply this rule, we retain a protected fingerprint derived from the account email, the trial start date and the expiry date in a separate record. It contains no readable email, profile, workouts, AI conversations or payment details. The fingerprint is pseudonymous personal information, not anonymous information. We use it only to check trial eligibility and prevent repeated trial claims, not for advertising.

This record remains after account deletion and expires 24 months from the trial start, not from deletion or a later sign-in. Changing the email on an account that used a trial records the old and new email fingerprints with the same original expiry. Expired records stop affecting eligibility immediately and are removed from the active database by an hourly cleanup. This period does not set a retention period for separate billing records or infrastructure backups; expired trial records must be purged before restored backups are used for eligibility checks.

For questions, an incorrect eligibility decision, or applicable privacy requests, contact support@movarago.com. Requests are assessed under applicable law; this policy does not waive your rights. The expiry of this record does not guarantee a new promotional offer.

Updates to this document

Navelon, Inc. may update this document at any time to reflect changes to MovaraGo, its practices or applicable requirements. Approved updates will be published on this page with their version and effective date. For material changes, we will provide notice and obtain renewed acceptance or consent where required by applicable law. Updates do not override rights or protections under applicable law. We encourage you to review this page periodically.